TERMS & CONDITIONS
The Terms & Conditions (“Terms”) govern your access to and use of our website including its content, donation facilities, volunteer registrations, forms, programmes and other services made available through the website.
By accessing, browsing or using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, please discontinue use of the website.
## 1. About the Organisation
**[NGO/Trust Name]** is a non-profit/charitable organisation established and operating in India.
**Registered Name:** [Full Registered Name]
**Registration Type:** [Public Charitable Trust / Society / Section 8 Company / Other]
**Registration No.:** [Registration Number]
**PAN:** [PAN, if you wish to display it]
**Registered Office:** [Full Address]
Our activities may include charitable, educational, social welfare, healthcare, environmental, community-development, humanitarian and other lawful non-profit activities in accordance with our governing documents and applicable laws.
## 2. Purpose of the Website
This website is intended to:
* Provide information about our organisation and charitable activities;
* Create awareness about social and community initiatives;
* Provide information about programmes, projects and campaigns;
* Facilitate lawful donations and contributions;
* Enable volunteer and supporter registrations;
* Publish organisational news, events and updates;
* Receive enquiries, feedback and requests for assistance; and
* Communicate with donors, beneficiaries, volunteers and the public.
The website is intended primarily for informational and charitable purposes.
## 3. Eligibility and Acceptable Use
By using this website, you agree to use it only for lawful purposes.
You shall not:
* Use the website for fraudulent, unlawful or malicious activities;
* Attempt to gain unauthorised access to the website, server, database or associated systems;
* Upload or transmit malware, viruses or harmful code;
* Interfere with the security or proper operation of the website;
* Impersonate another person or provide deliberately false information;
* Misuse donation, volunteer or contact facilities;
* Copy or commercially exploit protected website content without permission;
* Use automated systems to abuse, scrape or disrupt the website; or
* Engage in any activity prohibited under applicable Indian law.
We reserve the right to restrict or terminate access where misuse or unlawful activity is reasonably suspected.
## 4. Donations
Donations made through this website are voluntary.
Donors are responsible for providing accurate information while making a donation, including their name, contact details, PAN or other information where required for statutory, accounting or receipt purposes.
Donations shall be utilised towards the charitable objects, programmes, projects, administrative requirements and activities of the Organisation in accordance with applicable law and the Organisation's governing documents.
Where a donation is collected specifically for a particular campaign or purpose, we will endeavour to utilise it for that purpose. Where circumstances make such utilisation impracticable, or where excess funds remain after completion of the relevant purpose, the Organisation may utilise such funds for another lawful charitable purpose, subject to applicable law and any binding donor restriction.
## 5. Donation Receipts and Tax Benefits
Where applicable, donation receipts will be issued based on the information provided by the donor.
Tax benefits, including deductions under **Section 80G of the Income-tax Act, 1961**, shall be available only where the Organisation holds a valid applicable approval and the donation satisfies the requirements prescribed under applicable law.
A donation receipt does not by itself guarantee that a donor will qualify for a particular tax deduction.
Donors are advised to consult their tax adviser regarding their individual eligibility for tax benefits.
## 6. Foreign Contributions
**This section applies only if the Organisation is legally authorised to receive foreign contributions.**
Foreign contributions shall be accepted only in accordance with the **Foreign Contribution (Regulation) Act, 2010 (FCRA)**, applicable rules, amendments, permissions and regulatory requirements.
Where FCRA registration or prior permission is required, foreign contributions shall not be accepted unless the Organisation holds the necessary valid registration or permission.
The Organisation reserves the right to reject, reverse or seek additional information regarding any contribution where required for FCRA, banking, KYC, regulatory or compliance purposes.
A donor must not attempt to route a foreign contribution through a domestic payment method merely to avoid applicable regulatory requirements.
## 7. Payment Gateway and Online Transactions
Online donations may be processed through third-party banks, payment gateways, UPI platforms or other payment service providers.
The Organisation does not directly control the processing systems of third-party payment providers.
Payment transactions may therefore also be subject to the respective provider's terms, conditions, privacy practices and security procedures.
The Organisation shall not be responsible for a transaction failure caused solely by:
* Bank or payment gateway downtime;
* Incorrect payment information;
* Insufficient funds;
* Network or connectivity problems;
* Payment-provider technical errors; or
* Circumstances outside the Organisation's reasonable control.
If money is debited but the transaction appears unsuccessful, please contact us with the transaction/reference number so that the matter can be verified.
## 8. Donation Cancellation and Refunds
As donations are voluntary contributions made towards charitable purposes, donations successfully received by the Organisation are generally non-refundable.
However, a refund request may be considered in exceptional circumstances, such as:
* An accidental duplicate transaction;
* An incorrect amount entered due to a genuine error;
* An unauthorised transaction supported by appropriate evidence; or
* A technical/payment processing error.
Any refund request should be submitted to **[Email Address]** within **[7/10/15] days** of the transaction.
Approval of refunds will be subject to verification, applicable law, payment-gateway rules and the Organisation's Refund/Cancellation Policy.
Where funds have already been utilised or committed for the intended charitable purpose, a refund may not be possible except where required by law.
## 9. Volunteer Registration
Submission of a volunteer application does not automatically create employment, membership, agency or any other contractual relationship with the Organisation.
The Organisation may accept or reject a volunteer application based on programme requirements, eligibility, availability, background verification, safeguarding requirements and other reasonable considerations.
Volunteers may be required to comply with additional policies, codes of conduct or programme-specific requirements.
## 10. Beneficiary Applications
Submission of an application or request for charitable assistance does not guarantee that assistance will be provided.
Assistance may depend upon:
* Eligibility criteria;
* Verification of information;
* Availability of resources;
* Programme scope;
* Urgency and need;
* Geographic limitations; and
* Decisions of the Organisation's authorised representatives.
The Organisation reserves the right to verify information and supporting documents submitted by applicants.
Providing false or misleading information may result in rejection or discontinuation of assistance.
## 11. Privacy and Personal Data
Information submitted through this website will be handled in accordance with our **Privacy Policy** and applicable Indian data-protection requirements.
Users should review the Privacy Policy to understand how personal information may be collected, processed, stored, shared and protected.
By submitting information through website forms, you acknowledge that such information may be processed for the purposes stated at the point of collection and in our Privacy Policy, subject to applicable law.
## 12. Photographs, Videos and Programme Content
The website may contain photographs, videos, testimonials, reports and stories relating to our programmes, volunteers, events or beneficiaries.
Such material is intended to create awareness about our charitable work, subject to applicable consent, privacy and safeguarding requirements.
Users may not download, reproduce, manipulate or commercially exploit photographs or videos from this website without prior permission where the material is protected by intellectual-property or privacy rights.
Particular care must be taken with photographs or information concerning children and vulnerable persons.
## 13. Intellectual Property Rights
Unless otherwise stated, the website design, logo, name, graphics, photographs, videos, written material, reports and other original content are owned by or licensed to **[NGO/Trust Name]** and may be protected by applicable intellectual-property laws.
You may view website content for personal and non-commercial informational purposes.
You may not reproduce, republish, modify, distribute, sell or commercially exploit protected material without prior written permission from the Organisation or the applicable rights holder.
## 14. Accuracy of Information
We endeavour to keep the information published on this website accurate and reasonably current.
However, charitable programmes, schedules, beneficiaries, statistics, fundraising requirements, events and other information may change from time to time.
We do not warrant that every item of information will always be complete, current or free from inadvertent errors.
Where you require confirmation of important information, please contact the Organisation directly.
## 15. No Professional Advice
Information available on this website is provided primarily for general awareness and informational purposes.
Unless expressly stated otherwise, website content should not be treated as legal, medical, financial, tax or other professional advice.
Users should obtain appropriate professional advice where necessary.
## 16. External Links
Our website may contain links to government portals, social media websites, payment providers, partner organisations or other third-party websites.
These links may be provided for convenience or reference.
We do not control third-party websites and are not responsible for their content, availability, security, terms or privacy practices.
Access to an external website is at the user's discretion and subject to that website's terms.
## 17. Third-Party Names and Trademarks
Names, logos and trademarks belonging to third parties remain the property of their respective owners.
Their appearance on our website does not necessarily imply endorsement, sponsorship or affiliation unless expressly stated.
## 18. Website Availability
We endeavour to maintain reasonable website availability but do not guarantee uninterrupted or error-free access.
Access may be temporarily suspended due to:
* Maintenance;
* Security updates;
* Technical problems;
* Hosting/server failure;
* Cyber incidents;
* Internet/network disruptions; or
* Circumstances beyond our reasonable control.
## 19. Limitation of Liability
To the extent permitted by applicable law, the Organisation and its trustees, directors, office bearers, employees and authorised representatives shall not be liable for indirect, incidental or consequential loss arising solely from the use of, or inability to access, this website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.
## 20. Fraud and Misrepresentation Warning
Donors and members of the public should make donations only through payment methods officially communicated by **[NGO/Trust Name]**.
The Organisation shall not be responsible for payments made to unauthorised persons, fake social-media profiles, fraudulent websites or bank accounts that are not officially associated with the Organisation, except where liability arises under applicable law.
If you encounter any person falsely claiming to represent the Organisation, please report the matter immediately to **[Official Email/Phone]**.
## 21. Communications
If you voluntarily subscribe to our newsletters, programme updates, fundraising communications or similar communications, we may contact you through the communication details provided by you, subject to applicable law.
Where consent is required, you may withdraw your consent or unsubscribe through the available mechanism.
Transactional communications relating to donations, receipts, applications or enquiries may still be sent where reasonably necessary.
## 22. Suspension or Termination of Access
We reserve the right to restrict access to the website where we reasonably believe a user is:
* Misusing the website;
* Attempting fraud;
* Threatening website security;
* Violating these Terms; or
* Engaging in unlawful activity.
Appropriate legal action may be taken where necessary.
## 23. Indemnity
To the extent permitted by law, users agree to be responsible for losses or claims directly arising from their unlawful use of the website, intentional violation of these Terms or infringement of third-party rights.
This provision shall not limit any statutory rights or protections that cannot lawfully be waived.
## 24. Changes to These Terms
We may modify these Terms periodically to reflect changes in our operations, website functionality or applicable legal requirements.
Updated Terms will be published on this website with a revised **“Last Updated”** date.
Continued use of the website after an update will be subject to the revised Terms, to the extent permitted by applicable law.
## 25. Governing Law and Jurisdiction
These Terms shall be governed by the laws of **India**.
Subject to any mandatory jurisdiction or statutory remedy available under applicable law, disputes relating to this website or these Terms shall be subject to the jurisdiction of the competent courts at **[City, State, India]**.
## 26. Grievance and Contact Information
For website-related questions, complaints, donation queries or grievances, please contact:
**[NGO/Trust Name]**
**Registered Office:** [Full Address]
**Contact Person/Designation:** [Name/Designation]
**Email:** [Official Email Address]
**Phone:** [Phone Number]
**Website:** [Website URL]
We will endeavour to review and respond to genuine grievances within a reasonable period and in accordance with applicable legal requirements.
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### IMPORTANT NOTICE
Nothing on this website should be interpreted as a representation that the Organisation holds any particular statutory approval, including **80G, 12A/12AB, CSR-1 or FCRA registration**, unless such approval is expressly stated and is currently valid.
Foreign contributions will be accepted only where and to the extent permitted under applicable Indian law.
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